Terms of Service

1. Acceptance of these terms

These terms apply to everyone who uses ICP TechHub: workers, contractors, owners, Pro suite companies and their staff, and clients who follow a project. By creating an account or using the site you agree to them. If you use ICP TechHub for a company, you confirm you may accept these terms for it.

2. Accounts and eligibility

You must be at least 18 and able to enter into contracts in Malaysia. Give accurate information, keep it up to date, and keep your password private. One account per person or business; you are responsible for what happens under your account.

3. Owners, workers and our role

ICP TechHub is a marketplace and a project tool. The agreement to do a job is between the owner and the worker or contractor; ICP is not a party to it and does not employ workers or contractors. ICP checks documents but does not supervise the work.

4. Verification and worker obligations

Before you can post or apply, ICP checks your identity and the documents on our checklist (for example an ID card or passport, CIDB and NIOSH cards, company registration and licences; the list differs by country). Keep them valid: expired cards are flagged and may pause your account.

Workers and contractors must hold the licences, insurance and permits the work needs, quote honestly, and do the work with care and safely.

5. Payments held by ICP, release and refunds

When an owner hires for a contract job, the owner pays the agreed amount through our payment partner (Stripe) by FPX or card, in ringgit. The money is held until it is released, refunded or split as below. ICP does not pay interest on held money.

Release: the money is paid to the worker or contractor when the owner presses Release, or automatically 7 days after the worker or contractor marks the job complete unless the owner raises a problem first.

Cancellation: if the job is cancelled before work starts, the owner is refunded 100%. ICP bears the payment provider’s fee on that refund.

Problems after work starts: either side may propose a split of the held amount. If the other side accepts it, the agreed share is paid out and the rest refunded. If they cannot agree, either side may ask ICP to decide; ICP reviews the job, its messages, photos and documents, and its decision on the split is final for the held money.

Payouts go to the bank account the worker or contractor sets up with Stripe. A payout waits until that account is ready.

6. Fees and subscriptions

Commission: ICP keeps 10% of each payout to a contractor account (individual contractor or company contractor). Individual workers and employee applicants pay no commission.

Owner subscription: owners pay RM 150 a month to post jobs, hire with held payments, contact workers and see their details. Without it owners can browse. The subscription renews monthly until cancelled; cancelling keeps it active to the end of the paid month. Subscription fees are not refunded for part months.

Pro suite companies pay the plan they choose; the plan limits how many members the company can have.

7. Acceptable use

Do not scrape, crawl or collect data automatically (bots, scripts, headless browsers or bulk requests) without our written permission; harvest member, owner or project data; get round rate limits, access controls or security; post fake reviews, spam, fraud, harassment or unlawful content; arrange payment for a job found here outside ICP TechHub to avoid fees; or reverse-engineer or interfere with the service.

8. Your content and ratings

You own what you upload. You let ICP store, show and process it to run the service (for example showing your profile, verifying your documents, and sharing job details with the other side). Ratings must be honest and about the job; we may remove ratings that break these terms.

9. Suspension and closing accounts

We may suspend or close an account that breaks these terms, fails verification, or puts others at risk. Money held for a job stays subject to the release, refund and split rules above. You can close your account by contacting us; we keep records the law requires.

10. Disclaimers

The service is provided as is. ICP checks documents but does not guarantee the quality, safety or timeliness of any work, or that a job will be completed.

11. Limitation of liability

To the extent the law allows, ICP is not liable for indirect or consequential loss, and its total liability to you is limited to the fees you paid ICP in the 12 months before the claim. Nothing here limits liability that cannot be limited by law. You agree to cover ICP for claims caused by your breach of these terms.

12. Governing law and disputes

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction. Please contact us first; most issues can be settled quickly.

13. Changes to these terms

We may update these terms. We will tell you about important changes by email or in the app at least 14 days before they apply; continuing to use the service after that means you accept them.